Customer Service Position Available
Sage and SAP Software Customer Service Representative Job Description
Responsible for assisting customers in the Day-to-Day operations of their Sage Pro ERP accounting software or SAP Business One Enterprise Resource Planning (ERP) system. This position would involve assisting users with their Sage or SAP software*. You would be responsible for providing support to customers via telephone and/or online connection such as PCAnywhere, Terminal Services or Citrix. Some onsite visits to client sites may be required. Responsibilities also include an understanding of the basic principles of accounting, some knowledge of computers, and a detailed understanding of the Sage Pro ERP and SAP Business One software.
Extensive knowledge of the core Sage Pro ERP accounting software and/or SAP Business One ERP software is of critical importance. Knowledge of and experience with popular Sage Pro or SAP Business One “Add-On” modules for Contact Management, Manufacturing and Job Costing would also be very helpful. Experience as an accounting, customer relationship management (CRM), inventory management ERP software system trainer, is a must. Professional appearance and strong communication skills will be vital in the office and on the customer site. This position involves limited travel. Sage Software* and SAP Software version upgrade training will be provided as the software continues to evolve.
Sage and SAP Software Customer Service Job Requirements:
- Detailed knowledge of Sage Pro ERP Accounting Software and/or SAP Business One ERP
- Experience with training and/or teaching software products
- Experience with Windows and NT Operating Systems
- Experience with various online communications packages (PCAnywhere / Terminal Services / Citrix)
- Knowledge of and experience with accounting principles
- Patience when diagnosing issues and creating resolution process
- Strong written and verbal communication skills
- Salary range depends upon education, experience and abilities)
* Sage Software was formerly known as SBT/ACCPAC accounting software.
How to Apply for the Sage and SAP Software Customer Service Position:
Please complete and submit Cornerstone Consulting’s Online Application. We look forward to reviewing your application. If your qualifications meet or exceed our needs, we will contact you immediately. We wish you the best of luck in your search for employment.