Secure Hosting Features   

Reliable Hosting Data Center   

The hosting data center has been in the business since 1997. The Web Hosting Service provides a data center and network where the servers are monitored 24×7 by an advanced alert system.   

The hosting data center is instantly notified of potential issues and respond immediately. Everything at the hosting data center has been prepared with maximum uptime as the primary focus:   

  • A diesel generator that is capable of powering our entire facility indefinitely
  • Multiple DS3 fiber optic connections that will link you to the Internet at blazing fast speed
  • Numerous backbone providers with fiber cables pulled in from multiple directions
  • Service available any time of day or night

Hosting Support Staff   

The web hosting service employs a support staff of dedicated professionals. Each employee receives extensive technical and customer service training to ensure that you always receive friendly and accurate responses. All representatives have extensive technical background and many are MCP, MCSE, CCNA, and A+ certified.   

Multiple Tier 1 Connectivity Providers   

The web hosting service gets connectivity from 4 different Tier 1 providers. There is sufficient connectivity to withstand the simultaneous loss of 2 providers and still provide connectivity to your systems.   

Diversified Fiber Conduits   

The network is built to prevent any single point of failure. The fiber for our connectivity providers enters the building via separate conduits to prevent connectivity loss in the unlikely event of a fiber cut.   

Redundant Routing   

The web hosting service is powered by a Cisco Network and employs fully-redundant Cisco routing equipment. HSRP failover ensures immediate routing cutover in the unlikely event of router failure.   

Central UPS   

The servers are supplied with conditioned UPS (Uninterruptible Power Supply) that will run even if utility power fails. The UPS subsystem is N+1 redundant with instantaneous failover.   

Diesel Generator   

The on-site diesel generator will instantly take over in the unlikely event of a power outage and it can power the facility indefinitely. The generator is routinely tested to make certain that it will run in the event of an emergency.   

Redundant HVAC   

Our data center’s HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant to ensure that even in the event of an entire HVAC system failure, there is a duplicate system on standby to take over.   

Gas Fire Suppression   

FE-25 gas displacement systems provide protection against fires in the server room. This serves the dual purpose of protecting your data from fire damage and allows us to avoid water damage from sprinkler system discharge.   

Overall Availability   

The employees of the data center understand the necessity of high availability to our customers and make every effort to provide services that consistently exceed your expectations. The hosting service offers exceptional levels of service to ensure maximum availability and performance. The web hosting service strives for 100% uptime.   

Network Availability   

The goal is to consistently have the network available 100% of the time (excluding scheduled maintenance). Network uptime comprises the functioning of all network infrastructure including cabling, switches, and routers. Services or software running on your server are not included in the definition of our network.